All Live Tropical fish purchased from the website including Flowerhorn,and others have a live arrival guarantee or replacement of equal value, excluding all shipping cost. If in chance you get fish that arrives dead, we need a photo emailed to us within the hour of fish with tail cut or all guarantees will be void. ALL DELIVERIES MUST BE ACCEPTED AT FIRST ATTEMPT OR ALL GUARANTEES VOID!
We DO NOT have an exchange policy once order is confirmed, there is no refund or exchanges on fish! So please take your time and make a throughout decision.
There are NO Guarantees or Money back on Transshipping Services! All your guarantees will be from the Original Seller Overseas and there is No Refund from us on Services or Shipping. BY SENDING PAYMENT YOU AGREE TO OUR POLICY.